OMNIA Support
Before contacting us
Check:
- the module is included in the active plan;
- its switch is enabled;
- required Android permissions are granted;
- source-app notifications are enabled;
- the app and Android are up to date.
Licences and purchases
For Trial, restore, upgrade, Family or device-transfer issues, provide:
- displayed plan;
- device model;
- Android version;
- app version;
- error message;
- whether the purchase used the same Google account.
Do not send passwords, OTPs, PINs, complete card details or still-valid transfer codes.
Analysis issues
For calls, SMS, email or social events, describe the issue without attaching unnecessary personal data. Screenshots should be redacted where they contain numbers, names, addresses or private messages.
Contact
Email: info@omniashield.com
Website: omniashield.com
Requests are handled in order of receipt. OMNIA does not provide emergency assistance.
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