OMNIA data deletion
This page explains how to delete local data and request deletion of cloud data associated with technical identity, licences or support.
1. Local data
Users can delete histories and preferences through available app functions, clear app data in Android settings or uninstall OMNIA SHIELD SUITE. Uninstalling normally removes data held in the app’s private storage, excluding files exported by the user.
2. Cloud data
To request deletion of cloud data associated with devices, trials, licences, Family, transfers or support, email info@omniashield.com with the subject “OMNIA data deletion request”.
3. Information to provide
- support email address, where applicable;
- technical identifier shown by the app, if available;
- plan or licence involved;
- device or Family function involved;
- a clear description of the data to delete.
Do not send passwords, full purchase tokens, secret codes or payment details.
4. Verification
Additional technical information may be requested to verify that the request comes from an authorised person. Verification will be limited to what is necessary.
5. Data that may be retained
Some data may be retained where required for legal obligations, accounting, security, fraud prevention, disputes or protection of rights.
6. Effects of deletion
Deleting licence or device data may prevent restoration, purchase verification, use of Family slots or licence transfer. Technical consequences may be explained before final deletion.
7. Timing and contact
Requests are handled within applicable legal time limits. Contact: info@omniashield.com.